To claim SLA credit that is due, the owner of the account must open a ticket in our support area within seven days of the alleged outage. You must include your service type, primary domain, and your contact information along with a full description of the service interruption including logs if possible.
The billing department will research the SLA claim, and credit will be issued appropriately.
SLA credits are issued as a credit towards the next billing cycle.
Please allow up to 2 weeks for the processing of the SLA claims
Less than 99.0%